Holster Manufacturing Defects: Manufacturing defects are 100% covered either by refund upon receipt of the holster, or remade/reworked upon receipt of the holster. If a manufacturing defect is found after the 1 year period after receiving a holster, warranty policy does not apply. The customer will be provided with a printable return shipping label.
Holster Cosmetic Defects from Use/Misuse: Odin Holsters does not warranty cosmetic blemishes to holsters from use or misuse. Holsters are wear items and are subjected to variety of stresses, strains, and environmental effects.
If parts, screws, attachments, etc. are lost they will not be replaced under warranty either. It is your job to make sure your hardware is good to go. Kydex exposed to excessive heat or deformed due to user error, will NOT be warrantied.
*(Matchweight holsters do not come with a warranty, due to extreme weight, stress and likely misuse of firearm and holsters together). Please note: we will be working on discontinuing matchweight holsters due to Matchweight and HK Compensators proving to cause damage to firearm frames, and no longer support frame mounted compensators.
We charge a 15% cancellation fee on all custom orders. If we have already started building the holster you cannot cancel the order. Please email us as soon as possible if you need to cancel your order.
If you are experiencing issues with package tracking or delivery, please contact the shipping service directly for the most detailed and up to date information. Odin Holsters LLC is NOT responsible for lost or damaged packages. Any instance of a lost or damaged package must be resolved through the shipping provider.
Once a product is scanned into the USPS system all issues are to be filed through USPS claims for lost or stolen goods.
If you receive notification that a package was delivered but the product is not at the delivered location, please take up further grievances with your local Post Office and provide them with the tracking information provided by Odin Holsters.
If you provide us with the incorrect address we are not responsible for any lost or missing items.
We recommend using UPS since they have the best track record. We currently do not offer local pickup, even if you live across the street. Thanks for your understanding.
Do not leave delivery instructions in note area of your order, as this is used for us with your holster build and the shipping carrier will not see the note. We are not the ones who deliver the packages and the delivery instructions are not applied to us.
Returns: There are absolutely no returns or exchanges for Custom Holsters due to the build selection or ordering the wrong thing, you are responsible for the selections you make. We build all custom holsters from the ground up to customers wishes and do our best to get the fit right. For major issues please email us with questions. We have to right to charge any re-stocking fee deemed necessary.
PLEASE NOTE: **While we do allow customers to build holsters from the ground up using any specifications wanted, not all combinations (belt loop/clips) are comfortable.
*We are not responsible for you mishandling your firearm, or any safety issues you violate while handling YOUR firearm. We recommend that everyone seek good firearms training and hold themselves accountable for their own actions.*
CHECK OUT OUR FREQUENTLY ASKED QUESTIONS PAGE FOR INFO.
** WE RESERVE THE RIGHT TO CANCEL ANY ORDER WE DEEM TO BE FRAUDULENT***