Contact Us/Info

For any questions or comments please email us, lead times are posted on header.

Email: Customer.Service@OdinHolstersLLC.com

Phone: 801-341-8415 (PHONE DELAYS)

Due to COVID-19 and being short staffed response times will be slow.

Our current lead time is 7-9 Weeks on ALL ORDERS, thanks for your patience and continued support. 

 

Understanding Kydex

Kydex is a thermoplastic made to be used for heavy duty use such as holsters etc. While taking care of kydex is easier than leather it still needs to be checked over from time to time for debris. Kydex by nature will wear on your gun more than leather will.

With the way we mold our custom holsters and since we have so many custom builds we offer, not all holster will have that definite kydex "click". We are not a manufacturer of holsters, we are a small business that build each holster around the custom specs you have asked for, and all of it is done by hand. 

Tips: Wash your holster occasionally (water and soap work). 

Don't leave your holster in a hot car for long periods of time or any hot location. 

*Please remember that you are responsible for you firearm and need to be comfortable with carrying it properly. 

Cancellation Fee: 

We charge a 15% cancellation fee on all orders. If we have already started building the holster you cannot cancel the order. Please email us as soon as possible if you need to cancel your order. 

Warranty Policy

We offer a one year warranty on all our products from defects, belt loops, clips etc. If you should have an issue with your holster send us an email and we will send you a replacement part or holster.

Return Policy

Returns: Any items needing to be returned must be returned within 30 days of delivery. There are absolutely no returns for Custom Holsters due to the build selection or ordering the wrong thing. We build all custom holsters from the ground up to customers wishes and do our best to get the fit right. However sometimes there are minor fitment issues and extra spacers are provided where you will be responsible for a proper fit. For major issues please email us with questions. Again, issues or no issues, you need to contact us 15 days after delivery. There will be a 15% restocking fee on returns. 

PLEASE NOTE: **While we do allow customers to build holsters from the ground up using any specifications wanted, not all combinations (belt loop/clips) are comfortable. 

We are currently working on a warranty option that you can purchase.